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Interpretive structural modeling for E-electricity utility service
Satapathy, Suchismita; Patel, S. K.; Biswas, A.; … - In: Service business 6 (2012) 3, pp. 349-367
Persistent link: https://www.econbiz.de/10009613980
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Exploring the service recovery landscape through the lens of a systemigram
Harun, Ahasan; Prybutok, Gayle; Prybutok, Victor R. - In: International journal of services and standards 12 (2018) 3/4, pp. 347-373
Persistent link: https://www.econbiz.de/10012106534
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The importance of focus for generating customer value
Breur, Tom - In: Journal of financial services marketing : JFSM 11 (2006/07) 1, pp. 64-71
Persistent link: https://www.econbiz.de/10003458175
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Anforderungsgerechte Produkt- und Dienstleistungsentwicklung im Rahmen des Wuppertaler Generic-Management-Konzeptes
Winzer, Petra (contributor) - 2011 - 1. Aufl.
Persistent link: https://www.econbiz.de/10009298559
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Performance excellence : path to integrated management and sustainable success
Kanji, Gopal K. - In: Corporate sustainability as a challenge for …, (pp. 21-36). 2008
Persistent link: https://www.econbiz.de/10003731802
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Business process complexity, system complexity and perceived audit quality : an ERP system perspective
Nwankpa, Joseph; Roumani, Yaman - In: Developing business strategies and identifying risk …, (pp. 168-188). 2014
Persistent link: https://www.econbiz.de/10010348944
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The "wicked problem construct" for organisational leadership and development
Yawson, Robert M. - In: International journal of business and systems research 9 (2015) 1, pp. 67-85
Persistent link: https://www.econbiz.de/10011306296
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Social systems theory as theoretical framework for Human Resource Management : benediction or curse?
Mayrhofer, Wolfgang - In: Management revue : socio-economic studies 15 (2004) 2, pp. 178-191
Social systems theory as developed by Niklas Luhmann is an option for the theoretical foundation of Human Resource Management (HRM). After clarifying the advantages of using a grand (social) theory as the basic theoretical perspective, the roots of this social systems theory – the...
Persistent link: https://www.econbiz.de/10009767104
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Non-technical skills (NTS) for enhancing patient safety : achievements and future directions
Kodate, Naonori; Ross, Alastair J.; Anderson, Janet E.; … - 2012
Persistent link: https://www.econbiz.de/10009755838