Knowledge management (KM) is an emerging discipline that promises to capitalize on organizations intellectual capital. KM refers to the process of managing the life-cycle of knowledge relevant to areas that are mission critical to the organization. This includes efforts to capture, store, and...

Globally, Small and Medium-sized Enterprises (SMEs) are encouraged, particularly by governments, to embrace c-business. Fully adopting e-business involves substantial change in firms, both internally and externally. However, there is little understanding of the mechanisms by which such business...

The potential of information technology (IT) to support or augment a competitive business strategy has been recognised for as long as IT has been used in business. There are many examples of information systems (IS.) which are claimed to have created and sustained competitive advantage, allowed...

This paper presents a comparative study on New Product Development (NPD) success factors between American and British firms. Our analysis is based on an in-depth survey of 49 British firms (58 successful and 41 unsuccessful projects) and 38 American companies (59 successful and 50 unsuccessful...

This paper examines two competing systems of organising theconstruction process and their consequences for learning. Under the adversarial system, contractors compete solely on price, risks are shifted onto those next in line and disputes are institutionalised through complicated, but inevitably...

Since 1958 more than 80 journal papers from the mainstream ergonomics literature have used either the words 'complex' or 'complexity' in their titles. Of those, more than 90% have been published in only the past 20 years. This observation communicates something interesting about the way in which...

The cognitive work analysis framework continues to attract increasing attention from the human factors and ergonomics community. Conversely, hierarchical task analysis has been, and remains, the most popular of all human factors and ergonomics methods. This article compares the two approaches in...