Describes the development of an applied business process improvement methodology which will enable existing business improvement related initiatives to be integrated and refocused on business/ customer needs. Discusses the need for such a methodology, showing how existing business improvement...

Investigates how organisations can progress from total quality (TQ) to business innovation and represents the first part of an EU sponsored research programme in total quality and innovation. First, definitions and underlying assumptions are analysed which enables a definition of TQ and...

There is a paucity of research which seeks to develop TQM theories based on a deep and rich understanding of both socio‐political and technical issues. Resultant theories from such an inductive approach could potentially give a deeper insight into TQM, based on sound theoretical evidence....

It is often claimed that existing quality models can represent the development of total quality management (TQM) within organisations. However, the more recent emergence of critical perspective literature in this area has shown that these models lack both a strategic formulation influence and a...

This paper seeks to categorise the terminology currently in use within the quality management discourse. Aspirational definitions are studiously avoided, rather a critical perspective of the existing discourse is analysed. Three main terms are found to be most prominent in the current discourse,...

The aim of this paper is to conduct an inductive grounded theory study into the strategic impact of total quality management (TQM). The strategic importance of TQM has been argued for some considerable time (at least ten years or more). The resulting discourse has led to corporate strategy being...