Organization structure has been rather ignored by TQM Gurus. It is not even clear whether a TQM organization is centralized or not. Many companies superimpose their TQM programs on their existing structures overlooking the fact that the success of any organization rests heavily on the...

TQM gurus have mentioned little about organization structure. We don’t even have a clear answer on whether a TQM organization is centralized or not. Many companies superimpose their TQM committees on their existing structures, overlooking the fact the success of any organization rests heavily...