Provides two practical examples of Australian quality management studies which have used generative and case study methodologies. Used the generative research strategy to study the quality management practices in the Australian business service industry and finds that not enough players in that...

The importance of the logistics function has increased dramatically at many firms as competitive priorities have shifted from cost and product quality to delivery and flexibility. At the same time, however, there have been few comprehensive studies of the implementation of TQM practices in...

Focuses on an attempt to determine whether or not there is a link between TQM and learning organizations. Data from three TQM companies are tested against a series of building blocks for developing learning organizations. Total quality management tends to create the environment ecessary for...

Reports on a theoretical framework based on Senge’s principles and the Malcolm Baldrige National Quality Award (MBNQA) criteria. Qualitative data were gathered from five Australian companies that had established practices in the TQM field. Multiple cross‐case content analysis was undertaken...

During the 1980s many organisations around the world adopted the total quality control concept, and many successes and failures have been reported. The process of TQC implementation in a South East Asian division of a multinational corporation producing electronic components, the evaluation...

The process of transition to Total Quality Management (TQM) at a major facility of a large Australian manufacturing company is described. The key steps taken by the company as part of a process improvement model are also described. The difficulties experienced in implementing TQM and the...

This paper discusses the adoption of total quality management in seven Australian organisations based on case study research. It reports on the reasons for adopting TQM, planning and implementation issues, benefits achieved and the limitations and difficulties associated with the introduction of...

Individual involvement and intervention are recognised as genuine concepts of a quality improvement programme and are critical to its success. The Andon system, which is an element of TQC, is being used by a growing number of organisations for highlighting trouble areas within the production...

Reports on a survey relating to the ongoing search for understanding of impediments to the more comprehensive and more rapid adoption, by Australian manufacturing industry, of modern quality management practices. Of the 338 valid responses to the survey analysed, it appears that possibly only 10...

Describes the changes that have taken place in the attitudes of the employees and the culture of a small Australian company as it moves towards total quality management (TQM). The company, MFB Products Pty Ltd, is based in Melbourne, employs 60 people and manufactures a range of racking systems,...