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Importance and Impact of Culture and People in Continuous Improvement

Galli, Brian J. - In: International Journal of Sociotechnology and Knowledge … 10 (2018) 4, pp. 13-44

organizations to developing continuous improvement. The research encompasses an empirical analysis and chronological literature … culture and their ramifications on continuous improvement and the somewhat symbiotic relationship between culture and … continuous improvement. Moreover, the article will indicate the impact of these relationships on the overall success of the …

Persistent link: https://www.econbiz.de/10012047961

Constructs of quality in higher education services

Sunder M., Vijaya - In: The international journal of productivity and … 65 (2016) 8, pp. 1091-1111

Persistent link: https://www.econbiz.de/10011629508

Quality determinants of organizational safety

Ciekanowski, Zbigniew; Król, Agnieszka; Nowicka, Julia; … - In: European research studies 25 (2022) 2, pp. 333-349

Persistent link: https://www.econbiz.de/10013532017

Managing Expectations to Enhance Distribution Program Success

Cebrowski, John W. - In: Journal of Business & Industrial Marketing 9 (1994) 1, pp. 17-23

Business‐to‐business and industrial marketers need to improve their sales results with reduced spending and simultaneously strengthen and maintain their relationships with their customer base. The quality process, in its many forms and alternative approaches, must be operative throughout a...

Persistent link: https://www.econbiz.de/10014843236

Constructs of quality in higher education services

Sunder M., Vijaya - In: International Journal of Productivity and Performance … 65 (2016) 8, pp. 1091-1111

understand the history of quality which contributed to the improvement in HE services, and how the quality excellence has evolved …

Persistent link: https://www.econbiz.de/10014797992

The roles of TQM and BPR in organisational change strategies: a case study investigation

Hill, Frances M.; Collins, Lee K. - In: International Journal of Quality & Reliability Management 17 (2000) 6, pp. 614-635

improvement typified by TQM, and radical innovation in the form of BPR, in organisational change strategies. The empirical …

Persistent link: https://www.econbiz.de/10014800043

Characteristics, benefits and shortcomings of four major quality awards

Ghobadian, Abby; Seng Woo, Hong - In: International Journal of Quality & Reliability Management 13 (1996) 2, pp. 10-44

In an increasingly global and competitive environment, an organization’s long‐term survival may depend on improved quality, productivity and customer service. The pressing need to improve competitiveness has resulted in a number of transnational and national quality awards. In broad terms,...

Persistent link: https://www.econbiz.de/10014801047

A framework for business system and quality management integration

LaHay, Charles W.; Noble, James S. - In: International Journal of Quality & Reliability Management 15 (1998) 6, pp. 566-581

Many articles have been written on how to implement total quality management (TQM) and have stated that customer satisfaction is the key to long‐term profits. However, there has been little explicitly stated concerning how a company can meet customer requirements and ensure achievement of...

Persistent link: https://www.econbiz.de/10014801161

The manufacturing TQM and service quality literatures: synergistic or conflicting paradigms?

Silvestro, Rhian - In: International Journal of Quality & Reliability Management 15 (1998) 3, pp. 303-328

Compares, contrasts and assimilates the contributions of the TQM manufacturing and service quality management literatures. A manufacturing model of TQM is proposed, and then developed and enhanced in the light of concepts, tools and techniques which have emerged from the service quality...

Persistent link: https://www.econbiz.de/10014801174

Operationalizing productivity improvement programs through total quality management

Hoffman, Joyce M.; Mehra, Satish - In: International Journal of Quality & Reliability Management 16 (1999) 1, pp. 72-84

improvement programs and to analyze these factors relative to documented quality concepts. From this analysis we determine that …, which requires participative involvement of all members of an organization, continuous improvement, and customer …

Persistent link: https://www.econbiz.de/10014801239