Discusses how, with the introduction of so many standards/awards, organizations are left wondering which road to take on their journey towards total quality. Considers the problem from a number of stand points. Asserts that quality standards will present daunting challenges for potential users....

Discusses how the Investors in People standard, even though beset with difficulties and scepticism, is now beginning to emerge as a key player in the quality stakes, focusing as it does, on the people aspect of TQM. Looks at the concerns raised on its competition with, or compatibility to, other...

Reports on the training and development focus of five National Training Award winners – North West Water, Reading Buses, Black & Decker, Pirelli and Dolland & Aitchison – and at how their training programmes have affected their businesses.