Purpose – The purpose of this paper is to explore the relationship between knowledge creation processes and the Six Sigma approach. Design/methodology/approach – An integrated Six Sigma implementation process is proposed to explore knowledge creation opportunities within a Six Sigma program....

Purpose – The aim of this paper is threefold: first, to examine the content of supply chain quality management (SCQM); second, to identify the structure of SCQM; and third, to show ways for finding improvement opportunities and organizing individual institution's resources/actions into...

Purpose – This paper proposes a fully holistic framework of the “Knowledge Management Gap” to demonstrate the management gaps that might occur when implementing the knowledge management system. Design/methodology/approach – The relevant literature is reviewed, and then the concept...

Purpose – To propose a conceptual structural equation model to demonstrate the direct and indirect impact of supply chain participation strategy (SCPS), information technology application (ITA), manufacturing participation strategy (MPS) on customer satisfaction (CS) and organizational...