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Empowering employees: job standardization and innovative behavior

Luoh, Hsiang-Fei; Tsaur, Sheng-Hshiung; Tang, Ya-Yun - In: International Journal of Contemporary Hospitality Management 26 (2014) 7, pp. 1100-1117

Purpose – This study aims to explore the relationship between job standardization and employee innovative behavior, as well as the mediating and moderating effects of employee psychological empowerment. Little research has been focused on the conflicting concepts of job standardization and...

Persistent link: https://www.econbiz.de/10014763939

Customers’ perceptions of service quality : do servers’ age stereotypes matter?

Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: International journal of hospitality management 30 (2011) 2, pp. 283-289

Persistent link: https://www.econbiz.de/10008907646

Job stress and well-being of female employees in hospitality : the role of regulatory leisure coping styles

Tsaur, Sheng-hshiung; Tang, Ya-yun - In: International journal of hospitality management 31 (2012) 4, pp. 1038-1044

Persistent link: https://www.econbiz.de/10009566961

Transformational leadership and creativity : exploring the mediating effects of creative thinking and intrinsic motivation

Chen, Chun-hsi Vivian; Li, Hung-hui; Tang, Ya-yun - In: International journal of management & enterprise … 6 (2009) 2, pp. 198-211

Persistent link: https://www.econbiz.de/10003811370

Promoting service-oriented organizational citizenship behaviors in hotels : the role of high-performance human resource practices and organizational social climates

Tang, Ta-wei; Tang, Ya-yun - In: International journal of hospitality management 31 (2012) 3, pp. 885-895

Persistent link: https://www.econbiz.de/10009544281

Tip-collection strategies, service guarantees, and consumer evaluations of group package tours

Tsaur, Sheng-Hshiung; Wang, Chih-Hung - In: Journal of travel research : a quarterly publication of … 47 (2009) 4, pp. 523-534

Persistent link: https://www.econbiz.de/10003872085

Should a lower-price service offer a full-satisfaction guarantee?

Wong, Jehn-yih; Tsaur, Sheng-hshiung; Wang, Chih-hung - In: The service industries journal 29 (2009) 9/10, pp. 1261-1272

Persistent link: https://www.econbiz.de/10003914873

The impact of travel product transaction types on customer relational benefits

Tsaur, Sheng-hshiung; Yen, Chang-hua - In: International journal of services technology and management 15 (2011) 1/2, pp. 53-68

Persistent link: https://www.econbiz.de/10008986884

Personal ties, reciprocity, competitive intensity, and performance of the strategic alliances in Taiwan's travel industry

Tsaur, Sheng-hshiung; Wang, Chih-hung - In: The service industries journal 31 (2011) 5/6, pp. 911-928

Persistent link: https://www.econbiz.de/10009127869

Authenticity and perceived transformation of pilgrimage tourism : exploring the serial mediating effects of mindfulness and spirituality

Tsaur, Sheng-Hshiung; Lin, Ying-Syuan - In: Journal of travel and tourism marketing 40 (2023) 9, pp. 833-848

Persistent link: https://www.econbiz.de/10014513588