Purpose – This paper aims to present a study which uses an innovative two‐stage data envelopment analysis (DEA) model that separates efficiency and effectiveness to evaluate the performance of 28 online stockbrokers in Taiwan from 2003 to 2005. Design/methodology/approach – The approach is...

Purpose – The purpose of this paper is to evaluate the productivity and efficiency of Taiwan's integrated circuit (IC) industry using DEA analysis and the Malmquist index (MI). Design/methodology/approach – The Malmquist index, as a total factor productivity index based on distance...

Purpose – The purpose of this paper is to develop a multiple item scale for measuring internet banking service quality. Design/methodology/approach – This research adopts the dimensions of electronic service quality (e‐service quality) and customer‐perceived service quality to develop a...