The performance appraisal measures developed and applied at companies allow them to carry out self-assessments and to seek improvement plans, among others. One of the ways of seeking refinement is through the use of benchmarking, in which companies become involved in a learning system, comparing...

The objective of this paper is to evaluate bank efficiency in the period from 2012 to 2016 by applying Data Envelopment Analysis (DEA) in a dataset of 37 Brazilian banks provided by the Brazilian Central Bank. We have explored three gaps in research conducted with Brazilian banks by using the...