"Innovative firms outperform, in both employment and sales, firms that fail to innovate [1]. We know that those organizations that are consistently successful at managing innovation outperform their peers in terms of growth, financial performance, and employment and that the broader social...

Intro -- Contents -- Acknowledgments -- Introduction -- 1 Technology, Innovation, and Productivity in the Information Age -- 2 Measuring the Information Economy -- 3 IT's Contributions to Productivity and Economic Growth -- 4 Business Practices That Enhance Productivity -- 5 Organizational...