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What technology-enabled services do air travelers value? : investigating the role of technology readiness
Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 7, pp. 771-796
Persistent link: https://www.econbiz.de/10011746974
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Split incentive problem in the uptake of new ATM technology
Van der Loo, Saskia; Heyndrickx, Christophe; Delhaye, Eef - In: Journal of air transport management 108 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014310472
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Progress in airline distribution systems : the threat of new entrants to incumbent players
Sismanidou, Athina; Palacios, Miguel; Tafur, Javier - In: Journal of industrial engineering and management : JIEM 2 (2009) 1, pp. 251-272
For decades, distribution has been a key ICT (Information and Communication Technology) area for airlines and this sector has been dominated by four (now three) Global Distribution Systems (GDSs) whose primacy has been threatened over the last four years by a set of new players, the so called...
Persistent link: https://www.econbiz.de/10011898639
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Watching the watchmaker : on regulating the social in lieu of the technical
Downer, John - 2009
Persistent link: https://www.econbiz.de/10003879734
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Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of travel research : a quarterly publication of … 56 (2017) 5, pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
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Technology infusion in service encounters
Bitner, Mary Jo; Brown, Stephen W.; Meuter, Matthew L. - In: Operations management : a strategic approach, (pp. 178-192). 2005
Persistent link: https://www.econbiz.de/10003120166
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Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv; Kroschke, Mirja; Mende, Martin; … - In: Journal of interactive marketing : a quarterly … 51 (2020), pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
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Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria; Stagno, Emanuela; Donato, Carmela - In: The journal of services marketing 38 (2024) 3, pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
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Technology trajectory in aviation : innovations leading to value creation (2000 - 2019)
Pereira, Bruno Alencar; Lohmann, Guilherme; Houghton, Luke - In: International Journal of Innovation Studies 6 (2022) 3, pp. 128-141
This study identifies relevant innovations and discusses value creation in the aviation industry between 2000 and 2019. Aviation experts with experience in innovation were selected and invited to complete a survey identifying the leading innovations in the industry. This study contributes to...
Persistent link: https://www.econbiz.de/10013447476
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Improving the quality of technology-based innovations selection : a quality function deployment approach for retailers
Migliano, Guiseppe; Pantano, Eleonora - In: International journal of business performance management 16 (2015) 2/3, pp. 351-372
Persistent link: https://www.econbiz.de/10011317268