systemically, and exploiting the full potential of knowledge-based services. Being aware of the current state of service innovation …Competitive economies display a pattern of regional clusters and networks, where innovation is stimulated by intensive … interaction among industries and where knowledge intensive services play an important role in novelty creation and diffusion. In …

management of service innovation, some specific topics are included, exemplified by innovations in public services and in …Preface -- Part 1: Services, Service Systems and Value Co-creation -- 1. Twenty Years of Service Innovation Research … Services Cape’s Pivotal Role -- 8. Struggling at the Front Line: ICT and Service Innovation -- Part 3: Opportunities and …