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Explaining wage inequality in telecommunications services : customer segmentation, human resource practices, and union decline

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Explaining Wage Inequality in Telecommunications Services : Customer Segmentation, Human Resource Practices, and Union Decline

Batt, Rosemary - 2008

This study examines factors related to within-occupation wage inequality among service and sales workers in the telecommunications industry. The author draws on a 1998 survey of a nationally representative sample of 354 service and sales centers in the industry to examine the importance of...

Persistent link: https://www.econbiz.de/10014036497