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Le temps des services : une nouvelle approche de management
Téboul, James
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1999
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2. tirage
Persistent link: https://www.econbiz.de/10001391471
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Vers une définition opérationnelle des services
Malleret, Véronique
- In:
Politiques et management public : PMP
3
(
1985
)
3
,
pp. 21-49
Persistent link: https://www.econbiz.de/10001041465
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De-industrialize service for quality
Téboul, James
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1988
Persistent link: https://www.econbiz.de/10011877890
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