We consider a service firm that caters to price and delay sensitive customers by offering a menu of service grades. Each service grade is associated with posted price and delay. Noting that an optimal menu size could be quite large when there are many classes, we study whether the firm can offer...

Firms have more information than their customers about the availability of the product. Given the increase in the strategic nature of customers, who consider both prices with future availability risk in making their purchase decisions, the firm may be interested in communicating this information...

We provide an empirical and theoretical assessment of the value of information sharing in a two-stage supply chain. The value of downstream sales information to the upstream firm stems from improving upstream order fulfillment forecast accuracy. Such an improvement can lead to lower safety stock...