Understanding public management and governance / Tony Bovaird and Elke Löffler -- The changing context of public policy / Tony Bovaird and Elke Löffler -- The size and scope of the public sector / Peter M. Jackson -- Public management reforms across OECD countries / Jürgen Blum and Nick...

This paper presents a study of customer satisfaction towards the services rendered by superstore retailers. A non-probability convenience sampling technique was used to collect the data from the respondents. The respondents were 200 customers of DMart, Pune. The responses of the respondents have...

In this paper we show that when a monopolist incurs certain costs for servicing or maintaining its customer-base, price markups may decrease with high demand mdash; i.e. markups are countercylical. Indeed, for a given market share when demand booms each customer on average will purchase more...