Sharma, Shrutivandana; Xu, Ying; Gupta, Manu Kumar; … - 2019
A major reason behind crowding in emergency departments (ED) is non-urgent patients' visits to ED. In this paper we … investigate how non-urgent ED visits are influenced by patients' imperfect perception of their urgency and their self … where heterogeneous patients with imperfect perceptions choose between an expensive/congested ED and less expensive general …