In dynamic ridesharing systems, both operational and economic policies impact Quality-of-Service (QoS). Field experiments have found that firms benefit from proactively compensating users whose QoS expectations are violated. This motivates a broader analytical study of how behavioral perceptions...

We consider the design of promotional pricing strategies to stimulate the adoption of a new product whose consumption features network effects. A key aspect we model is the public uncertainty in the perceived utility of the product across the market and hence the anticipated adoption level. We...

Product cost heterogeneity across firms and loyalty models of customers are two topics that have garnered limited attention in prior studies on competitive price discrimination. Costs are generally assumed negligible or equal for all firms, and loyalty is modeled as an additive bias in customer...

We study the problem of modeling purchase of multiple items and utilizing it to display optimized recommendations, which is a central problem for online e-commerce platforms. Rich personalized modeling of users and fast computation of optimal products to display given these models can lead to...