The practice of selling multiple products or services under nonlinear pricing has a long history in the business community. Consumers may face demand uncertainty when choosing a service plan, and preferences for multiple products or services may be inter-dependent. To examine a demand system...

Introduction -- Part I: Service Demand of Consumers -- Part II: Cost Analyses for Congestion-Prone Service Systems -- Part III: Decisions of Congestion-Prone Service Firms -- Part IV: Social Welfare Issues for Congestion-Prone Services -- References -- Index