In the context of stochastic uncertainty and the increasing complexity of logistics processes in the retail sector, managers face a problem in obtaining accurate forecasts for the dynamics of changes in key business performance indicators. The purpose of the present work is to assess the impact...

Ever since the first incarnations of maturity models, critics have voiced several concerns with these frameworks. Indeed, a lack of model fit and oversimplification of the real world can be attributed to the rigidity of these models, which assumes that each organization that uses the framework...