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Koole, Ger M.; Righter, Rhonda - In: Journal of scheduling 11 (2008) 3, pp. 163-173

Persistent link: https://www.econbiz.de/10003717514

Staffing a call center with uncertain non-stationary arrival rate and flexibility

Liao, Shuangqing; Koole, Ger M.; Van Delft, Christian; … - In: OR spectrum : quantitative approaches in management 34 (2012) 3, pp. 691-721

Persistent link: https://www.econbiz.de/10009559848

Revenue management under customer choice behaviour with cancellations and overbooking

Sierag, D. D.; Koole, Ger M.; Mei, R. D. van der; Rest, … - In: European journal of operational research : EJOR 246 (2015) 1, pp. 170-185

Persistent link: https://www.econbiz.de/10011341676

Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters

Jiménez, Tania; Koole, Ger M. - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 413-422

Persistent link: https://www.econbiz.de/10002094592

Optimal control in light traffic Markov decision processes

Koole, Ger M. - In: Mathematical methods of operations research 45 (1997) 1, pp. 63-79

Persistent link: https://www.econbiz.de/10001217609

Should we wait before outsourcing? : analysis of a revenue-generating blended contact center

Legros, Benjamin; Jouini, Oualid; Koole, Ger M. - In: Manufacturing & service operations management : M & SOM 23 (2021) 5, pp. 1118-1138

Persistent link: https://www.econbiz.de/10012653961

Single-leg revenue management with downsell and delayed decision making

Hopman, Daniel; Koole, Ger M.; Mei, R. D. van der - In: Journal of revenue and pricing management 16 (2017) 6, pp. 594-606

Persistent link: https://www.econbiz.de/10011854205

Demand forecasting in hospitality using smoothed demand curves

Leeuwen, Rik van; Koole, Ger M. - In: Journal of revenue and pricing management 21 (2022) 5, pp. 487-502

Persistent link: https://www.econbiz.de/10013390637

Single-dimensional leg-level dynamic programming with booking-time dependent cancellation probabilities for revenue management

Hopman, Daniel; Koole, Ger M.; Mei, R. D. van der - In: International journal of revenue management : IJRM 13 (2022) 1/2, pp. 99-123

Persistent link: https://www.econbiz.de/10014227853

A hierarchical agglomerative clustering for product sales forecasting

Ruitenbeek, R. E. van; Koole, Ger M.; Bhulai, S. - In: Decision analytics journal 8 (2023), pp. 1-12

Many forecasting methods perform poorly when dealing with intermittent demand patterns and large variations in demand quantity. The presence of significant fluctuations within the time series, coupled with a substantial proportion of zero observations, complicates the extraction of trend and...

Persistent link: https://www.econbiz.de/10014520564