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Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
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Qualitätsunterschiede zwischen Dienstleistungen und Eigenleistungen (Prosuming) als Herausforderung für Dienstleister
Michel, Stefan
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 71-86)
.
2000
Persistent link: https://www.econbiz.de/10001470234
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Prosuming-Marketing : Konzeption und Anwendung
Michel, Stefan
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1996
Persistent link: https://www.econbiz.de/10000956431
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