We study outpatient appointment block scheduling policies for single providers under conditions of patient heterogeneity in service times and patient no-shows. The objective is to find daily appointment schedules that minimize a weighted sum of patients' waiting time, the physician's idle time,...

Unplanned nuclear power plant (NPP) reactor trips due to operator error have frequently occurred during start-up and shutdown operations on account of operator workload and fatigue. Despite the need for efforts to reduce such human errors through human reliability analysis (HRA), most existing...