An important contributor to the well-known problem of Emergency Department (ED) overcrowding is prolonged boarding of patients who are admitted through the ED. Patients admitted through the ED constitute about 50% of all non-obstetrical hospital admissions, and may be boarded in the ED for long...

A main research goal in various studies is to use an observational data set and provide a new set of counterfactual guidelines that can yield causal improvements. Dynamic Treatment Regimes (DTRs) are widely studied to formalize this process and enable researchers to find guidelines that are both...

When facing high levels of overstock inventories, firms often push their salesforce to work harder than usual to attract more demand, and one way to achieve that is to offer attractive incentives. However, most research on the optimal design of salesforce incentives ignores this dependency and...

In a variety of applications, decisions needs to be made dynamically after receiving imperfect observations about the state of an underlying system. Partially Observable Markov Decision Processes (POMDPs) are widely used in such applications. To use a POMDP, however, a decision-maker must have...

In various organizations including hospitals, individuals are not forced to follow specific assignments, and thus, deviations from preferred task assignments are common. This is due to the conventional wisdom that professionals should be given the flexibility to deviate from preferred...

Operations managers do not typically have full information about the demand distribution. Recognizing this, data-driven approaches have been proposed in which the manager has no information beyond the evolving history of demand observations. In practice, managers often have some partial...