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In theory, network profits are independent of the reciprocal termination rates when operators charge nondiscriminatory …

Persistent link: https://www.econbiz.de/10012012970

Information theoretics-based technoeconomic forecasting : application to telecommunication service industry

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Statistical and economic evaluation of time series models for forecasting arrivals at call centers

Bastianin, Andrea; Galeotti, Marzio; Manera, Matteo - 2017

Call centers' managers are interested in obtaining accurate forecasts of call arrivals because these are a key input in staffing and scheduling decisions. Therefore their ability to achieve an optimal balance between service quality and operating costs ultimately hinges on forecast accuracy. We...

Persistent link: https://www.econbiz.de/10011599302