The main objective of this paper is to develop and validate a methodology to select the most important key performance indicators from the balanced scorecard. The methodology uses and validates the implicit systemic hypothesis in the balanced scorecard model, together with a qualitative and...

Purpose – Seeks to present a microeconomic model to analyse theoretically BSC, to develop a simplified model version and to apply it empirically. Design/methodology/approach – The model assumes exponential production and demand functions with constant scale factors and elasticities. It is...

Purpose – Seeks to present a microeconomic model to analyse theoretically BSC, to develop a simplified model version and to apply it empirically. Design/methodology/approach – The model assumes exponential production and demand functions with constant scale factors and elasticities. It is...