This paper explores the question of whether knowledge assets are more developed in services industries than in non-services. The concept of the 'knowledge economy' has always gone hand-in-hand with growth in the percentage of the economy represented by services. Two multi-year, multi-industry...

This paper analyzes two different approaches to assessing the knowledge assets of multiple firms in a given industry. Typically, in evaluating knowledge management (KM) results by measuring intellectual capital (IC), studies in the field have looked specifically at individual firms or a small...