The paper presents the results of a study based on an extensive number of interviews and focus group discussions conducted with non‐executive directors (NEDs), executive and non‐executive chairmen, chief executive officers (CEOs) and other key line and functional directors within UK...

Examines the way in which managers perceive the relative importance of the three costs as applied to professional service firms, financial services firms and retail distribution and manufacturing. Managers′ perceptions may be determined by the nature of the business, the operational focus and...