Purpose – The main purpose of this study is to explore the relationship between TQM practices and the business performance of Japanese‐owned manufacturers in China. Design/methodology/approach – In this study, 200 companies out of the universe 1000 were chosen by random sampling in June...

Purpose – The main objective of this study is to explore the relationship between total quality management (TQM) practices and the business performance of Japanese‐owned manufacturers in the USA. Design/methodology/approach – In this empirical study, 200 companies were chosen by random...