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Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels

Chen, Kaung-hwa; Liu, Hsiou-hsiang; Chang, Feng-hsiang - In: International journal of hospitality management 35 (2013), pp. 122-132

Persistent link: https://www.econbiz.de/10010225832

Factors influencing Taiwanese backpackers' learning travel : the role of personality traits and wellness lifestyles

Chen, Kaung-hwa; Yu, Ping; Chang, Feng-hsiang; Hsieh, … - In: Tourism analysis : an interdisciplinary tourism & … 19 (2014) 2, pp. 199-212

Persistent link: https://www.econbiz.de/10010380892

Investigating the wellness tourism factors in hot spring hotel customer service

Chen, Kaung-hwa; Chang, Feng-hsiang; Wu, Chihkang - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 1092-1114

Persistent link: https://www.econbiz.de/10010194874

Investigating the wellness tourism factors in hot spring hotel customer service

Chen, Kaung-Hwa; Chang, Feng-Hsiang; Wu (Kenny), Chihkang - In: International Journal of Contemporary Hospitality Management 25 (2013) 7, pp. 1092-1114

Purpose – This study aims to establish customer service factors for wellness tourism from both service providers and customer perspectives, and to determine whether gender and age factors affect older tourist opinions of customer service. Design/methodology/approach – The authors interviewed...

Persistent link: https://www.econbiz.de/10014764386

Military tourism cultural heritage site experiencescape effects on authenticity, memorability, and revisit intention : learning from Taiwanese military dependents' villages

Chen, Kaung-Hwa; Ye, Ying; Yu, Ci-Hui - In: Tourism review 79 (2024) 3, pp. 739-756

Persistent link: https://www.econbiz.de/10014512310