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Motivations and constraints of Airbnb consumers : findings from a mixed-methods approach

So, Kevin Kam Fung; Oh, Haemoon; Min, Somang - In: Tourism management : research, policies, practice 67 (2018), pp. 224-236

Persistent link: https://www.econbiz.de/10011841890

Influence of experiences on memories, satisfaction and behavioral intentions : a study of creative tourism

Ali, Faizan; Ryu, Kisang; Kashif Hussain - In: Journal of travel and tourism marketing 33 (2016) 1/3, pp. 85-100

Persistent link: https://www.econbiz.de/10011484657

Measuring satisfaction and loyalty of guests based on Vietnamese hotel online reviews

Ha Nguyen Thi Thu; Tuan Tran Minh; Tu Nguyen Thi Ngoc; … - In: International journal of e-entrepreneurship and … 11 (2021) 2, pp. 1-17

Persistent link: https://www.econbiz.de/10012613254

Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels

Chen, Kaung-hwa; Liu, Hsiou-hsiang; Chang, Feng-hsiang - In: International journal of hospitality management 35 (2013), pp. 122-132

Persistent link: https://www.econbiz.de/10010225832

Factors affecting hotel visitors' usage of Guest Empowerment Technology (GET)

Lai Hang Kwan; Siew Jing Chia; Rickson Khor; Teck Hou Wong - In: Handbook of research on leveraging consumer psychology …, (pp. 138-153). 2017

Persistent link: https://www.econbiz.de/10011528821

Customer Service in Varna Hotels : Foreign Tourists’ Perceptions

Ivanova, Maya G. - 2017

The paper examines the quality of customer service in Varna hotels. Quantitative methods are used – a survey conducted among 135 participants from 22 countries, staying at hotels in Varna. The findings reveal foreign tourists' perceptions of the services in Varna hotels. Customer evaluation of...

Persistent link: https://www.econbiz.de/10012942808