This paper describes the Kingdom of Lesotho’s Poverty Reduction Strategy Paper and National Strategic Development Plan (NSDP) 2012/13–2016/17. NSDP recognizes, as a point of departure, the need and urgency for Lesotho to radically transform its economy. To achieve the National...

Purpose – The purpose of this paper is to examine the leisure cruise service environment – the shipscape – and its effects on cruisers' emotions, meaning‐making, and onboard behavior. Design/methodology/approach – This paper uses qualitative data from 260 cruise customers that were...

Purpose – The objectives of this study are to find out why tour operators implement quality assurance, and what problems and challenges they face in doing so. Design/methodology/approach – This study utilized a multiple‐case study approach, interviewing the senior managers of three...

Purpose – The purpose of this paper is to investigate how small and medium‐sized travel agencies as business customers perceive the benefits and barriers of Internet use that related to the development of a positive relationships and loyalty with their service suppliers....