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Benchmarking holiday experience : the case of senior tourists
Johann, Maria; Panchapakesan Padma - In: Benchmarking : an international journal ; BIJ 23 (2016) 7, pp. 1860-1875
Persistent link: https://www.econbiz.de/10011548175
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Strategic quadrants and service quality : tourist satisfaction in Portugal
Panchapakesan Padma - In: Quality management journal : QMJ 23 (2016) 2, pp. 57-70
Persistent link: https://www.econbiz.de/10011486815
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Importance-performance analysis in tourism : a framework for researchers
Lai, Ivan K. W.; Hitchcock, Michael - In: Tourism management : research, policies, practice 48 (2015), pp. 242-267
Persistent link: https://www.econbiz.de/10010508394
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Enhancing satisfaction and sustainable management : whale watching in the Azores
Bentz, Julia; Lopes, Fernando; Calado, Helena; Dearden, … - In: Tourism management : research, policies, practice 54 (2016), pp. 465-476
Persistent link: https://www.econbiz.de/10011452160
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Factors influencing recommendation of sub-Saharan Africa travel products : a Hong Kong-Kenya importance-performance analysis
Choy, Monica W. C.; Kamoche, Ken - In: Tourism economics : the business and finance of tourism … 28 (2022) 4, pp. 1101-1128
Persistent link: https://www.econbiz.de/10013267992
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Can community-based tourism contribute to sustainable development? : evidence from residents’ perceptions of the sustainability
Lee, Tsung Hung; Jan, Fen-Hauh - In: Tourism management : research, policies, practice 70 (2019), pp. 368-380
Persistent link: https://www.econbiz.de/10011949868
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Effect of service quality on tourist satisfaction using importance-performance analysis (IPA) : a case of selected hotels in Hawassa City, Ethiopia
Zeberga, Feteh Weldesenbet; Zaveri, Bijal - In: Manthan : journal of commerce and management 6 (2019) 2, pp. 37-56
Persistent link: https://www.econbiz.de/10012213155
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Nature-based tourism development in Hong Kong : importance-performance perceptions of local residents and tourists
Zhang, Shuying; Chan, Chung-Shing - In: Tourism management perspectives : TMP 20 (2016), pp. 38-46
Persistent link: https://www.econbiz.de/10011619509
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Feeling (un)welcome in Switzerland : the perception of commercial hospitality by domestic and international tourists
Steffen, Angela; Stettler, Jürg; Huck, Lukas - In: Tourism and hospitality research : THR 21 (2021) 1, pp. 44-60
Persistent link: https://www.econbiz.de/10012426199
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Service quality assessments of cultural heritage sites by residents and tourists : application of four complementary ipa techniques
Karimi, Azadeh; Boley, Bynum - In: Tourism planning & development 20 (2023) 4, pp. 541-565
Persistent link: https://www.econbiz.de/10014319707