Barile, Sergio; Ciasullo, Maria Vincenza; Troisi, Orlando; … - In: The TQM Journal 29 (2017) 6, pp. 811-833
Purpose Given the growing attention on service ecosystem and the role played by technology and institutions in shaping of actors’ relations and interactions, the purpose of this paper is to examine a tourism environment with the lens of service ecosystem in order to derive a deeper...