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Service failures and recovery in hospitality and tourism : a review of literature and recommendations for future research
Koc, Erdogan - In: Journal of hospitality marketing & management 28 (2019) 5, pp. 513-537
Persistent link: https://www.econbiz.de/10012176674
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An analysis of snow options for ski resort establishment
Beyazıt, Mehmet Fuat; Koc, Erdogan - In: Tourism management : research, policies, practice 31 (2010) 5, pp. 676-683
Persistent link: https://www.econbiz.de/10003978713
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Development of hospitality and tourism employees' emotional intelligence through developing their emotion recognition abilities
Koc, Erdogan; Boz, Hakan - In: Journal of hospitality marketing & management 29 (2020) 2, pp. 121-138
Persistent link: https://www.econbiz.de/10012256122
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An overview of tourism and hospitality scales : discussion and recommendations
Koc, Erdogan; Ayyildiz, Ahu Yazici - In: Journal of hospitality and tourism insights 5 (2022) 5, pp. 927-949
Persistent link: https://www.econbiz.de/10013483073