Showing 1 - 10 of 2,955
Purpose – The aim of this paper is to determine whether the effort invested by service companies in employee training … treatment with fixed effects. Findings – The prepared models give clear empirical support to the hypothesis that training … limitations related to the use of a training indicator based on effort and not on results obtained, with low representation of …
Persistent link: https://www.econbiz.de/10014783333
Purpose – The study aims to contribute to the training‐related literature by investigating the relationship between … training and training transfer factors and company‐level training outcomes, and the relationship between the latter and company … performance. Design/methodology/approach – The authors propose and test a model linking constructs related to training (the volume …
Persistent link: https://www.econbiz.de/10014974278
Improved customer service was pinpointed as the means to improve British Airways' commercial performance. Research studies on staff attitudes were followed by a staff development programme, and a management development programme that reflected the transformation in organisation culture...
Persistent link: https://www.econbiz.de/10014757019
The service sector has assumed greater economic importance over the past decade. The latest statistics show that the sector accounts for 60 per cent of the value added in the European Economic Community (EEC). It is estimated that “doing things wrong” typically accounts for between 30 and 40...
Persistent link: https://www.econbiz.de/10014800962
This paper identifies market forces which induce employers to provide training in Ireland. It investigates if they are … to upgrade such jobs. Data from a survey of firms on training incidence, duration, and cost are used in OLS regressions … to investigate the determinants of training at national and sector level. The results show that firm size, the proportion …
Persistent link: https://www.econbiz.de/10014783108
perceived training needs of the owner‐managers of the small and medium‐sized hotel establishments in a Turkish tourist town … indicate that the training level of the SMHEs at the managerial level is not satisfactory. This prevents the managers being …
Persistent link: https://www.econbiz.de/10014928801
Some evidence of a relationship between training provision and the extent of skills shortages is provided by presenting … Portsmouth area of south Hampshire. By empirically distinguishing between different types of training providers and measuring the …
Persistent link: https://www.econbiz.de/10014974324
capacity through spiritual education. Illustrates the sort of spiritual education being conducted in the training programme and …
Persistent link: https://www.econbiz.de/10015030473
benchmarking; a second is accreditation to ISO 9000 standards; and a third is Training and rewarding people for quality.  …
Persistent link: https://www.econbiz.de/10015033316
Describes symptoms of a TQM process not working. From eight years experience working with TQM in the service industries, an 11‐point plan has been devised for sustaining the TQM process after the first 12 months
Persistent link: https://www.econbiz.de/10015033371