A study carried out at UMIST of the operation of white‐collar circles in manufacturing firms is reported. Despite the problems associated with initiating and sustaining white‐collar circles, it is ot suggested that they should be avoided.

Outlines the key factors in the successful use of quality management tools and techniques in a process of continuous improvement. Examines some of the common difficulties in use and application together with tips to overcome and steer around them. Details of a health check for assessing tools...

Outlines the main findings of a longitudinal study into the use and application of quality management tools and techniques in a speciality chemicals manufacturer. Finds that the use of a particular tool or technique is related to the stage of development of the organization’s improvement...