Looks at Total Quality and what it means for organizations. Uses a hypothetical scenario involving various companies (Innovation Ltd, Action Ltd, Control Ltd and Harmony Ltd) to justify moot points. Explains and details exactly what is required for a success to be made of a company′s plans.

Presents a proposal for an “Enterprise School of Management” in which organizations can greatly increase the productivity of their learning/training investments, by focusing on their key strategic issues. Gives an outline structure as to how to make that happen.

Architecture is emerging as an important concept in training and development. This covers all the design elements necessary for effective implementation and results – ensuring that potentially competing objectives are taken note of and made congruent; that reward and incentive structures are...

Sets out to discuss the history and present positions of the quality assurance (QA), total quality management (TQM), workplace training and human resource development (HRD) disciplines, Argues that from a position where training gave clear and precise support to QA, the evolved TQM and HRD...