Albers Mohrman, Susan; Tenkasi, Ramkrishnan V.; Lawler, … - In: Employee Relations 17 (1995) 3, pp. 26-41
The application of TQM practices has rapidly increased in US organizations over the past six years, particularly in organizations facing severe competitive pressures. A survey of the 1,000 largest companies shows that these practices fall into two main categories: core practices and...