"Written as a tool for both researchers and communication managers, The Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. Incorporating the views and research of more than 50 top scholars, the book...

Rebels with a cause -- A new economic model -- Three iconoclasts at the top -- Recruiting the best -- The 20 percent rule -- Colleagues are the best judges -- An innovation machine -- Like a Swiss army knife -- For the love of math -- Keep the teams small! -- Coordination through technology --...