"This book explores technical integration challenges with a focus on identifying a viable solution on how to enable rich, flexible, and responsive information links, in support of the changing business operations across organizations"--Provided by publisher.

The aim of this research is to understand how IT executives of different countries implement and perceive IT operational process improvement frameworks. We examine if IT operational frameworks, such as ITIL and CobiT, have an effect on the IT organization and on the relations between the IT...