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USA
Beziehungsmarketing
25,526
Relationship marketing
25,524
Qualitätsmanagement
16,902
Quality management
14,490
Konsumentenverhalten
9,249
Consumer behaviour
9,248
Dienstleistungsqualität
6,211
Service quality
6,202
Kundenzufriedenheit
6,119
Customer satisfaction
6,115
Theorie
4,052
Theory
4,035
Deutschland
3,938
Germany
3,662
Lieferantenmanagement
2,710
Supplier relationship management
2,708
Brand management
2,623
Markenführung
2,623
Kundenmanagement
2,561
Social Web
2,116
Social web
2,116
Marketingmanagement
2,002
Marketing management
1,965
Electronic Commerce
1,936
Markenimage
1,921
Brand image
1,917
Produktqualität
1,828
Product quality
1,827
E-commerce
1,787
United States
1,725
Online-Marketing
1,645
Internet marketing
1,614
Kundenwert
1,573
Customer integration
1,515
Kundenintegration
1,515
Customer value
1,498
Vertrauen
1,478
Confidence
1,449
Lieferkette
1,441
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Undetermined
277
Free
86
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Article
1,325
Book / Working Paper
452
Journal
1
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Article in journal
1,079
Aufsatz in Zeitschrift
1,079
Aufsatz im Buch
213
Book section
213
Graue Literatur
103
Non-commercial literature
103
Arbeitspapier
80
Working Paper
80
Case study
66
Fallstudie
66
Hochschulschrift
55
Thesis
46
Collection of articles of several authors
31
Sammelwerk
31
Ratgeber
19
Guidebook
17
Bibliografie enthalten
15
Bibliography included
15
Lehrbuch
15
Conference paper
13
Konferenzbeitrag
13
Textbook
13
Aufsatzsammlung
8
Amtsdruckschrift
6
Collection of articles written by one author
6
Glossar enthalten
6
Glossary included
6
Government document
6
Reprint
6
Sammlung
6
Konferenzschrift
5
Accompanied by computer file
4
Elektronischer Datenträger als Beilage
4
Conference proceedings
3
Handbook
3
Handbuch
3
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3
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3
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3
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2
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English
1,661
German
97
Undetermined
20
Author
All
Smith, Alan D.
17
Kumar, V.
8
Johnson, Michael D.
7
Vinyard, John
7
Walsh, Gianfranco
7
Furterer, Sandra L.
6
Han, Heesup
6
Brodie, Roderick J.
5
Conduit, Jodie
5
Fredendall, Lawrence D.
5
Hollebeek, Linda D.
5
Jang, Soocheong
5
McFadden, Kathleen L.
5
Anh Chi Phan
4
Beatty, Sharon E.
4
Chakravorty, Satya S.
4
Evans, James R.
4
Gourio, François
4
Gowen, Charles, III.
4
Green, Kenneth W.
4
Gremler, Dwayne D.
4
Hennig-Thurau, Thorsten
4
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Lucas, Robert W.
4
Matsui, Yoshiki
4
Mattila, Anna S.
4
Roy, Mitrendu Narayan
4
Rudanko, Leena
4
Saha, Siddhartha Sankar
4
Schroeder, Roger G.
4
Skiera, Bernd
4
Zu, Xingxing
4
Abowd, John M.
3
Akdere, Mesut
3
Al-Hakim, Latif
3
Amelung, Volker E.
3
Chen, Tom
3
Edgeman, Rick
3
Eggert, Andreas
3
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Institution
All
IGI Global
8
USA / General Accounting Office
4
Brookings Institution
2
European Students of Industrial Engineering and Management / TQM Vision
2
Hongkong / Securities and Futures Commission
2
Institut Arbeit und Technik
2
National Bureau of Economic Research
2
NetLibrary, Inc
2
Springer Fachmedien Wiesbaden
2
Arthur D. Little International Inc. <Wiesbaden>
1
Business Information Centre <Toronto>
1
Center for the Advancement of Process Technology <Texas City, Tex.>
1
Confederation of Britisch Industry
1
Cornell University / Department of Agricultural Economics
1
Defense Advanced Research Projects Agency
1
Departments of Management Sciences, University of Manchester, Institute of Science and Technology
1
Econometrisch Instituut <Rotterdam>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Gottfried Wilhelm Leibniz Universität Hannover
1
Harvard Graduate School of Business Administration
1
Institut für Weltwirtschaft
1
International Conference on Quality Engineering and Management <1., 2014, Guimarães>
1
Internationales Institut für Umwelt und Gesellschaft
1
Ludwig-Maximilians-Universität München
1
Positive Personnel Practices, Bannockburn, IL
1
Rationalisierungs- und Innovationszentrum der Deutschen Wirtschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer-Verlag GmbH
1
UNIDO
1
USA / Court of Customs and Patent Appeals
1
United States / Congress / House / Committee on Ways and Means / Subcommittee on Oversight
1
University of Dundee / Department of Economic Studies
1
Verband Deutscher Maschinen- und Anlagenbau
1
Vereinte Nationen / Statistical Commission
1
Vereinte Nationen / Wirtschaftskommission für Europa
1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
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Published in...
All
Quality management journal : QMJ
27
International journal of productivity and quality management : IJPQM
23
International journal of hospitality management
22
The journal of services marketing
20
International journal of production research
18
International journal of quality & reliability management
18
Journal of business research : JBR
18
Working paper / National Bureau of Economic Research, Inc.
18
Journal of retailing and consumer services
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Industrial marketing management : the international journal for industrial and high-tech firms
14
Health care management review : HCM review
13
Journal of service research : JSR
12
Journal of the Academy of Marketing Science
12
Services marketing quarterly
12
Strategy & leadership : a publication of Strategic Leadership Forum
12
Academy of Management journal : AMJ
11
International journal of six sigma and competitive advantage : IJSSCA
11
The TQM journal : the international review of organizational improvement
11
Global business and organizational excellence : a review of research & best practices
10
International journal of production economics
10
Journal of marketing
10
European journal of operational research : EJOR
9
Harvard business review : HBR
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
8
Journal of travel and tourism marketing
8
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
8
Psychology & marketing
8
The journal of business & industrial marketing
8
Harvard-Business-Manager : das Wissen der Besten
7
International journal of business innovation and research
7
Journal of marketing management : MM
7
Journal of operations management
7
The journal of personal selling & sales management : JPSSM
7
Benchmarking : an international journal ; BIJ
6
Customer Relationship Management : the ultimate guide to efficient use of CRM
6
International journal of contemporary hospitality management
6
Journal of business & economics research
6
Journal of business ethics : JOBE
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
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Source
All
ECONIS (ZBW)
1,740
USB Cologne (EcoSocSci)
37
OLC EcoSci
1
Showing
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1
Qualitätscontrolling und Unternehmensperformance : eine theoretische und empirische Analyse
Schmitz, Jochen A.
-
1996
Persistent link: https://www.econbiz.de/10000587646
Saved in:
2
Process quality
2011
Persistent link: https://www.econbiz.de/10003883242
Saved in:
3
Implementing lean six sigma throughout the supply chain : the comprehensive and transparent case study
Cudney, Elizabeth A.
;
Kestle, Rodney
-
2011
Persistent link: https://www.econbiz.de/10008701337
Saved in:
4
Quality management : introduction to total quality management for production, processing, and services
Goetsch, David L.
;
Davis, Stanley
-
2003
-
4. ed.
Persistent link: https://www.econbiz.de/10001695443
Saved in:
5
Total Quality Management für Industriebetriebe : Praktiken zur Leistungssteigerung
Weißmann, Sven
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001627902
Saved in:
6
Qualitätsmanagement in Banken : Grundlagen, Kritik, Empirie
Eichhorn, Michael
-
2003
Persistent link: https://www.econbiz.de/10001743613
Saved in:
7
Umfassendes und nachhaltiges Qualitätsmanagement im Krankenhaus : Diskussion von Referenzmodellen und zukunftsorientierten Strategien im Rahmen der wissenschaftlichen Begleitung ei...
Müller, Jörg
-
2001
Persistent link: https://www.econbiz.de/10001574263
Saved in:
8
Quality planning and analysis : from product development through use
Gryna, Frank M.
-
2001
-
4. ed
Persistent link: https://www.econbiz.de/10001486450
Saved in:
9
American quality management
White, Robert H.
-
1999
Persistent link: https://www.econbiz.de/10004609109
Saved in:
10
Total quality management : strategies and techniques proven at today's most successful companies
George, Stephen
;
Weimerskirch, Arnold
-
1998
-
2. ed.
Persistent link: https://www.econbiz.de/10004362185
Saved in:
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