Many American corporations, for various reasons, have performed poorly and are now facing economic problems. However, the number of managers has increased dramatically. Their size, diversification, planning strategies, government regulations, new technologies, lack of expertise, and mistrust...

The first in a series of articles on “customer oriented policing”. Assesses the value structure necessary for successful implementation of management for quality and productivity improvement. Argues that private sector practices may be applied to the public sector and that customer...