Companies today must continuously improve their processes in order to meet the ever changing needs of the consumer. In the past, most utility providers (telephone, natural gas, etc.) paid little attention to improving processes in order to improve customer service, due to their monopolistic hold...

We examine the sources of performance for a sample of mutual funds that invest primarily in utility companies. Given recent deregulation developments in the utility industry and the sub‐market performance of utility stocks in the 1990s, we hypothesize that utility funds may be considering...