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USA
Service quality
14
Consumer behaviour
13
Konsumentenverhalten
12
Relationship marketing
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Beziehungsmarketing
10
Dienstleistungsqualität
9
Innovation
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Mattsson, Jan
2
Fuglsang, Lars
1
Lemmink, Jos
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Streukens, Sandra
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Sundbo, Jon
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Walczuch, Rita
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Research policy : policy, management and economic studies of science, technology and innovation
1
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ECONIS (ZBW)
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The effect of service employees' technology readiness on technology acceptance
Walczuch, Rita
;
Lemmink, Jos
;
Streukens, Sandra
- In:
Information & management : the internat. journal of …
44
(
2007
)
2
,
pp. 206-215
Persistent link: https://www.econbiz.de/10003655482
Saved in:
2
Making sense of innovation : a future perfect approach
Fuglsang, Lars
;
Mattsson, Jan
- In:
Journal of management & organization : journal of …
17
(
2011
)
4
,
pp. 448-458
Persistent link: https://www.econbiz.de/10009298205
Saved in:
3
Organisational conditions for service encounter-based innovation
Sørensen, Flemming
;
Sundbo, Jon
;
Mattsson, Jan
- In:
Research policy : policy, management and economic …
42
(
2013
)
8
,
pp. 1446-1456
Persistent link: https://www.econbiz.de/10010128855
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