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USA
United States
291,651
Consumer behaviour
82,912
Konsumentenverhalten
80,432
Theorie
52,180
Theory
51,449
Relationship marketing
26,193
Beziehungsmarketing
25,519
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21,235
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20,170
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18,655
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18,625
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17,754
Germany
17,438
Großbritannien
13,697
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12,017
EU-Staaten
11,187
Japan
10,867
EU countries
10,759
Emotion
10,702
Welt
9,807
World
9,565
Customer satisfaction
9,091
Service quality
9,080
Dienstleistungsqualität
8,982
Vereinigte Staaten
8,892
Kundenzufriedenheit
8,833
Brand management
8,725
Markenführung
8,680
Geldpolitik
8,587
Vergleich
8,192
Monetary policy
8,190
Health care
8,057
Gesundheitsversorgung
8,028
Wirkungsanalyse
7,818
Comparison
7,811
Kanada
7,735
Impact assessment
7,601
Börsenkurs
7,456
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7,320
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54,121
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167,072
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4,003
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107
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7
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50,261
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46,408
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22,285
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22,285
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8,886
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8,886
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8,726
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8,726
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8,031
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6,438
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3,454
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3,345
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3,255
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3,237
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2,189
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2,189
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2,150
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2,112
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1,978
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1,978
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1,863
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1,576
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12,886
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1,730
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1,083
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369
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111
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107
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98
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90
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Neumark, David
308
Glaeser, Edward L.
291
Poterba, James M.
250
Heckman, James J.
243
Freeman, Richard B.
234
Auerbach, Alan J.
226
Cutler, David M.
225
Gupta, Rangan
223
Autor, David H.
212
Wolff, Edward N.
210
Gruber, Jonathan
207
Bordo, Michael D.
205
Krueger, Alan B.
205
Mitchell, Olivia S.
202
Caporale, Guglielmo Maria
201
Burkhauser, Richard V.
195
Goldin, Claudia
195
Katz, Lawrence F.
195
Cebula, Richard J.
193
Stulz, René M.
193
Kotlikoff, Laurence J.
192
Feldstein, Martin S.
191
Haltiwanger, John C.
189
Hanson, Gordon H.
189
Fairlie, Robert W.
183
Hamermesh, Daniel S.
176
Viscusi, W. Kip
172
Audretsch, David B.
171
Wise, David A.
170
Currie, Janet M.
167
Card, David E.
164
Slemrod, Joel
164
Gil-Alaña, Luis A.
162
Borjas, George J.
160
Acemoglu, Daron
159
Bloom, Nicholas
155
Chiswick, Barry R.
155
Gordon, Robert J.
153
Jorgenson, Dale Weldeau
147
Fabozzi, Frank J.
145
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National Bureau of Economic Research
3,783
USA / General Accounting Office
716
USA / Bureau of the Census
506
IGI Global
350
OECD
254
Brookings Institution
202
USA / Economic Research Service
192
USA / Congress / Joint Economic Committee
176
American Enterprise Institute for Public Policy Research
170
USA / Congress / Senate / Committee on Finance
170
World Trade Organization
161
Federal Reserve Bank of St. Louis
156
USA / Government Accountability Office
150
Edward Elgar Publishing
138
American Council of Voluntary Agencies for Foreign Service
123
USA / Bureau of Labor Statistics
122
USA / Congress / Budget Office
115
W. E. Upjohn Institute for Employment Research <Kalamazoo, Mich.>
115
USA / Congress / House of Representatives / Committee on Ways and Means
113
USA / Congress / Senate / Committee on Banking, Housing and Urban Affairs
105
Russell Sage Foundation
103
USA
99
Forschungsinstitut zur Zukunft der Arbeit
97
USA / Treasury Department
95
International Labour Organization (ILO), United Nations
90
USA / Congress / House of Representatives / Committee on Ways and Means / Committee on Ways and Means / Subcommittee on Trade
90
USA / Office of Technology Assessment
85
Technical Assistance Information Cleaning House
84
Federal Reserve Bank of New York
83
Federal Reserve Bank of San Francisco
83
USA / Congress / House of Representatives
82
World Bank
80
Federal Reserve Bank of Chicago
78
USA / Congress / Senate / Committee on Foreign Relations
78
International Monetary Fund
76
United States / Congress / Joint Economic Committee
76
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
74
Council on Foreign Relations
70
Federal Reserve System / Board of Governors
70
Institute for International Economics <Washington, DC>
70
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11,390
NBER working paper series
3,591
The American economic review
2,378
Discussion paper / Centre for Economic Policy Research
1,865
Discussion paper series / IZA
1,819
American journal of agricultural economics
1,542
The journal of finance : the journal of the American Finance Association
1,454
The review of economics and statistics
1,449
The review of financial studies
1,375
NBER Working Paper
1,317
Working paper
1,202
Applied economics
1,195
Economic review
928
Southern economic journal
884
Journal of banking & finance
883
Economic inquiry : journal of the Western Economic Association International
868
Monthly labor review : MLR
868
Finance and economics discussion series
865
Economics letters
855
IZA Discussion Papers
850
National tax journal
849
Journal of financial economics
838
Journal of financial and quantitative analysis : JFQA
809
The journal of futures markets
797
Journal of human resources : JHR
775
CESifo working papers
751
Journal of money, credit and banking : JMCB
744
The journal of economic perspectives : EP ; a journal of the American Economic Association
699
Journal of political economy
689
The journal of law & economics
648
The quarterly journal of economics
648
Challenge
633
American economic journal : a journal of the American Economic Association
603
Health affairs : at the intersection of health, health care, and policy
599
Business horizons
594
ILR review : the journal of work and policy
594
Journal of labor economics
546
Journal of monetary economics
535
European journal of operational research : EJOR
527
Journal of economic issues : jei
522
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ECONIS (ZBW)
304,443
USB Cologne (EcoSocSci)
17,996
EconStor
4,651
Other ZBW resources
1,452
RePEc
1,219
OLC EcoSci
226
BASE
120
ArchiDok
97
USB Cologne (business full texts)
21
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1
The impacts of national character on critical factors of customer satisfaction and on customers' behavioral intentions in service organizations : a case of tourist hotels in Tanzan...
Komba, Ladis
-
1997
Persistent link: https://www.econbiz.de/10000952592
Saved in:
2
Consequences of customer powerlessness : secondary control
Bunker, Matthew
;
Ball, A. Dwayne
- In:
Journal of consumer behaviour : an international …
8
(
2009
)
5
,
pp. 268-283
Persistent link: https://www.econbiz.de/10003899846
Saved in:
3
Product customization and customer service costs : an empirical analysis
Kumar, Anuj
;
Telang, Rahul
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
3
,
pp. 347-360
Persistent link: https://www.econbiz.de/10009259970
Saved in:
4
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
5
The origins of customer service as concept and strategy
Grossberg, Kenneth Alan
- In:
Waseda business & economic studies
47
(
2011
),
pp. 19-30
Persistent link: https://www.econbiz.de/10009613488
Saved in:
6
Customer mistreatment and service performance : a self-consistency perspective
Park, Jeongdoo
;
Kim, Hyun Jeong
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241518
Saved in:
7
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
8
Individual service providers versus the firm: where do customer loyalties lie?
Crutchfield, Tammy Neal
- In:
Services marketing quarterly
29
(
2007/08
)
2
,
pp. 19-44
Persistent link: https://www.econbiz.de/10003660761
Saved in:
9
Contextual integrity of loyalty programs, compromised? : interrogating consumer health data practices and networked actors in the U.S. retail sector
Baik, Jeeyun Sophia
;
Famularo, Jordan
- In:
Telecommunications policy : the international journal …
48
(
2024
)
7
,
pp. 1-18
Persistent link: https://www.econbiz.de/10015069672
Saved in:
10
Recollection consistency of festival consumption emotions
Lee, Jenny Jiyeon
;
Kyle, Gerard T.
- In:
Journal of travel research : a quarterly publication of …
51
(
2012
)
2
,
pp. 178-190
Persistent link: https://www.econbiz.de/10009509150
Saved in:
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