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USA
Service quality
21,834
Dienstleistungsqualität
21,081
Customer satisfaction
6,475
Kundenzufriedenheit
6,291
Consumer behaviour
4,443
Konsumentenverhalten
4,399
Relationship marketing
3,980
Beziehungsmarketing
3,967
Qualitätsmanagement
2,590
Quality management
2,550
Wirtschaftsprüfung
2,495
Financial audit
2,489
Krankenhaus
1,889
Hospital
1,873
Health care
1,599
Gesundheitsversorgung
1,571
United States
1,418
Theorie
1,379
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1,343
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1,338
Gesundheitswesen
1,279
Health care system
1,258
Germany
1,248
Product quality
1,236
Produktqualität
1,225
service quality
1,196
Customer service
1,185
Kundenservice
1,128
Dienstleistungssektor
1,074
Service industry
1,068
Hotel industry
823
Hotellerie
823
Beschwerdemanagement
808
Complaint management
808
Schule
733
Hochschule
726
Electronic Commerce
723
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723
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720
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German
26
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Hanushek, Eric Alan
19
Rebitzer, James B.
13
Rivkin, Steven G.
13
Staiger, Douglas
12
Woessmann, Ludger
9
Gruber, Jonathan
8
Huckman, Robert S.
8
Kane, Thomas J.
8
Kessler, Daniel P.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Bloom, Nicholas
7
Figlio, David N.
7
Prybutok, Victor R.
7
Rupp, Nicholas G.
7
Taylor, Lowell J.
7
Votruba, Mark
7
Cutler, David M.
6
Doyle, Joseph J.
6
Jang, Soocheong
6
Kolstad, Jonathan
6
Lemos, Renata
6
List, John A.
6
McMillan, Robert
6
Min, Ho-key
6
Pathak, Parag A.
6
Sadun, Raffaella
6
Smith, Jeffrey A.
6
Van Reenen, John
6
Butters, R. Andrew
5
Cebul, Randall D.
5
Courty, Pascal
5
Eide, Eric R.
5
Grabowski, David C.
5
Hau, Harald
5
Horwitz, Jill R.
5
Hubbard, Thomas N.
5
Kain, John F.
5
Kim, Do Han
5
Langfield, Sam
5
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National Bureau of Economic Research
20
IGI Global
5
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Edward Elgar Publishing
2
Hongkong / Securities and Futures Commission
2
American Society for Quality
1
CESifo GmbH
1
Cato Institute
1
Department of Health, Education, and Welfare
1
European University Institute / Department of Law
1
Facility-Management-Institut <Berlin>
1
Federal Reserve Bank of St. Louis
1
Industrial Relations Research Association
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Johns Hopkins University / Department of Economics
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
National Institute of Economic and Social Research
1
OECD
1
President's Science Advisory Committee
1
Stanford Institute for Economic Policy Research
1
The Wharton Financial Institutions Center
1
USA / Bureau of Labor Statistics
1
USA / Congress / Senate / Committee on Commerce, Science, and Transportation
1
United States / Congress / House / Committee on Ways and Means / Subcommittee on Health
1
University of Dundee / Department of Economic Studies
1
Urban Institute <Washington, DC>
1
Vereinte Nationen / Statistical Commission
1
Vereinte Nationen / Wirtschaftskommission für Europa
1
Williams College
1
Wissenschaftszentrum Berlin für Sozialforschung / Abteilung Regulierung von Arbeit
1
Woodrow Wilson Foundation
1
World Bank
1
World Bank / Financial Sector Development Dept
1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
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Working paper / National Bureau of Economic Research, Inc.
111
Health care management review : HCM review
27
International journal of hospitality management
25
NBER working paper series
18
Quality management journal : QMJ
17
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of retailing and consumer services
14
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
11
The journal of services marketing
11
The review of economics and statistics
11
Discussion paper series / IZA
10
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
Economic inquiry : journal of the Western Economic Association International
9
Health care financing review
9
Managing service quality : MSQ ; an international journal
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Services marketing quarterly
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Discussion paper / Centre for Economic Policy Research
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
6
Eastern economic journal
6
International journal of auditing : IJA
6
International journal of contemporary hospitality management
6
International public management journal
6
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Source
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ECONIS (ZBW)
1,415
EconStor
15
Other ZBW resources
11
RePEc
2
OLC EcoSci
1
USB Cologne (EcoSocSci)
1
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1
An empirical analysis of scarcity strategies in the automobile industry
Balachander, Subramanian
;
Liu, Yan
;
Stock, Axel
- In:
Management science : journal of the Institute for …
55
(
2009
)
10
,
pp. 1623-1637
Persistent link: https://www.econbiz.de/10003908966
Saved in:
2
Managing buyer-supplier relationships : empirical patterns of strategy formulation in industrial purchasing
Terpend, Regis
;
Krause, Daniel
;
Dooley, Kevin
- In:
The journal of supply chain management : a global …
47
(
2011
)
1
,
pp. 73-94
Persistent link: https://www.econbiz.de/10008900910
Saved in:
3
An Agency Theory perspective on the purchase of marketing services
Tate, Wendy L.
;
Ellram, Lisa M.
;
Bals, Lydia
;
Hartmann, Evi
- In:
Industrial marketing management : the international …
39
(
2010
)
5
,
pp. 806-819
Persistent link: https://www.econbiz.de/10008737503
Saved in:
4
Essays in business-to-business commerce on the Internet
Mishra, Abhay Nath
-
2003
Persistent link: https://www.econbiz.de/10003569953
Saved in:
5
Collaboration for a two-echelon supply chain in the pulp and paper industry: the use of incentives to increase profit
Lehoux, Nadia
;
D'Amours, Sophie
;
Frein, Y.
;
Langevin, André
- In:
Journal of the Operational Research Society : OR
62
(
2011
)
4
,
pp. 581-592
Persistent link: https://www.econbiz.de/10008988006
Saved in:
6
Optimizing planned lead times for enhancing performance of MRP systems
Milne, R. John
;
Mahapatra, Santosh
;
Wang, Chi-Tai
- In:
International journal of production economics
167
(
2015
),
pp. 220-231
Persistent link: https://www.econbiz.de/10011346568
Saved in:
7
Dual sourcing using capacity reservation and spot market : optimal procurement policy and heuristic parameter determination
Inderfurth, Karl
;
Kelle, Péter
;
Kleber, Rainer
- In:
European journal of operational research : EJOR
225
(
2013
)
2
,
pp. 298-309
Persistent link: https://www.econbiz.de/10009706115
Saved in:
8
Supply supplier integration, procurement, and outsoucing : case study of SCM social capital benefits
Smith, Alan D.
;
Rupp, William T.
- In:
International journal of logistics systems and management
14
(
2013
)
2
,
pp. 221-241
Persistent link: https://www.econbiz.de/10009713128
Saved in:
9
Savings measurement for capital equipment purchasing : challenges and conceptual model
Maucher, Daniel
;
Hofmann, Erik
- In:
The international journal of productivity and …
62
(
2013
)
5
,
pp. 490-513
Persistent link: https://www.econbiz.de/10009760790
Saved in:
10
An empirical investigation of the impact of strategic sourcing and flexibility on firm's supply chain agility
Chiang, Chung-yean
;
Kocabasoglu-Hillmer, Canan
;
Suresh, …
- In:
International journal of operations & production …
32
(
2012
)
1
,
pp. 49-78
Persistent link: https://www.econbiz.de/10009515348
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