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USA
Beziehungsmarketing
6
Business process management
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Relationship marketing
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Dienstleistungsqualität
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Hospital
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Krankenhaus
5
Prozessmanagement
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Service quality
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United States
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Service industry
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Customer centricity
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Dienstleistung
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Firm performance
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Gesundheitsversorgung
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Health care
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Leistungsmotivation
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Gemmel, Paul
4
Bruneel, Johan
1
Clarysse, Bart
1
Rangarajan, Deva
1
Van de Velde, Els
1
Verleye, Katrien
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Integrated performance management : a guide to strategic implementation
1
Journal of service research : JSR
1
Services management : an integrated approach
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Technology analysis & strategic management
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ECONIS (ZBW)
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Performance at the operational level: quality- and time-based competition
Gemmel, Paul
- In:
Integrated performance management : a guide to …
,
(pp. 51-68)
.
2004
Persistent link: https://www.econbiz.de/10002530566
Saved in:
2
Service process design and management
Gemmel, Paul
- In:
Services management : an integrated approach
,
(pp. 259-276)
.
2003
Persistent link: https://www.econbiz.de/10001779186
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3
Improving the success of radical innovation projects within established firms : engaging employees across different hierarchal levels
Bruneel, Johan
;
Van de Velde, Els
;
Clarysse, Bart
; …
- In:
Technology analysis & strategic management
24
(
2012
)
9
,
pp. 951-965
Persistent link: https://www.econbiz.de/10009723715
Saved in:
4
Managing engagement behaviors in a network of customers and stakeholders : evidence from the nursing home sector
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 68-84
Persistent link: https://www.econbiz.de/10010356882
Saved in:
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